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Below is a list of few frequently asked questions from our clients. However if none of these FAQ's answer your query please do get in touch with using our contact form or you can also write to us directly at hello@designmyslides.com.

We do not offer refunds due to the nature of the business. 100% of our clients have been happy with our work and we have had a good track record so far. We offer 2 rounds of amends with all our packages where all the feedback and issues are ironed out. However if you have any specific questions regarding the refund policy then please write to us using the contact form here. 

We create presentations for both Microsoft PowerPoint and Apple Keynote. We don’t have a personal preference as each program has its own set of pros and cons, but we’re experienced using both. That means we can create stunning presentations no matter which format you choose.

Microsoft PowerPoint is the more commonly used presentation software worldwide due to the popularity of Microsoft Windows within the majority of businesses.

No, sorry, we don’t work with Prezi at this time. However, we’ll eagerly try out other new software that comes into the marketplace. Finding the best possible solution for our clients is always our number one priority.

Yes, we can work with Microsoft PowerPoint™ or Apple Keynote to provide an animated presentation. However, there are limitations to what presentation software can do in terms of animating text or objects. We are always honest with you about what to expect in terms of the animation you may desire.

Ideally, we always ask the client to provide the content for their presentation in their own words. However, as part of our process, we work with you to hone your message and drill down the key points that matters to your audience.

The visuals will always accompany the content, and it’s our job to make sure your content will engage with your audience and tell an interesting story.

Of course we can. However, as a presentation template is fully editable and we have no restrictions how many times it can be re-used, we charge a higher rate which takes this into consideration.

Every template comes with our helpful presentation template guide making sure that even novice users of presentation software can use and edit the template easily.

With all of our presentation designs, we provide clear instructions when required for installing custom fonts, setting up a presentation, troubleshooting and instructions on how to use your presentation template.

If required, we can provide training 0ver the phone or Skype, as you prefer.

We don’t directly design animated videos or produce infographics ourselves, but we do partner with some excellent creatives who specialise in these areas to create video and infographics for our clients who require them.

Sadly, it’s not the designers job to provide instructions to what you want in terms of the overall design and direction. As part of our working process, we’ll discuss the brief in detail to iron out the finer points and help you get your ideas down for the presentation design and structure. We’ll always do all we can to help understand what you’re looking for.

No, we’re experts in choosing stock photography to help visualise your content and ideas. We also have our own library of assets we’ve built up over the years, or we can design something bespoke for you. Of course, we’ll always ask you to provide branding assets such as logos, straplines or brand marks if they are required for your design.

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