Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your
query is of urgent nature and is different from the set of questions then do write to us at hello@designmyslides.com or call us on +91-86978-72093 between 8am – 9pm.
Registration:
How do I register?
You can register by clicking on the “Account” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
Are there any charges for registration?
No. Registration is absolutely free.
Do I have to necessarily register to shop on Design My Slides?
You can surf and add products to the cart without registration and can shop with as a guest where basics like your name, email id, phone number and address with be needed.
Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Design My Slides account
Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses in your Design My Slides account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders
Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?
Yes, we do understand the importance of time and the toil involved in shopping online. Up to three members in a family can have the same address provided the email address and phone numbers associated with the accounts are unique.
Can I have different city addresses under one account and still place orders for multiple cities?
Yes, you can place orders for multiple cities.
Account Related
What is My Account?
My Account is the section you reach after you log in at designmyslides.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
How do I reset my password?
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
What is My Shopping List?
My Shopping List is a comprehensive list of all the items previously ordered by you on Designmyslides.com. This enables you to shop quickly and easily in future.
Payment
What are the modes of payment?
You can pay for your order on designmyslides.com using Instamojo’s payment gateway and their associated methods.
Are there any other charges or taxes in addition to the price shown? Is VAT added to the
invoice?
There is no VAT. However, GST will be applicable as per Government Regulations.
If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to your original payment method or any other methid provided by you. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any coupon code that you have. The amount will automatically be deducted from your invoice value.
Delivery Related
When will I receive my order?
Once you are done selecting your products and click on checkout and make your payment, you will receive your order within 4 working days.
How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.
How much are the delivery charges?
There is a flat charge of Rs.99 for delivery.
Do you deliver in my area?
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.
Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery.
Customer Related
How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 9 am to 9 pm. They can be reached at +91-86978-72093 or via email at hello@designmyslides.com
What are your timings to contact customer service?
Our customer service team is available throughout the week, all seven days from 9 am to 6pm. WhatsApp messaging is available 24×7.
How can I give feedback on the quality of customer service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Design My Slides Do write to us at hello@designmyslides.com in case of positive or negative feedback.
How do I raise a claim with customer service for any of the Guarantees – Delivery Guarantee, Quality Guarantee?
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.
Return & Refunds
Once delivered, products will not be returned unless the product is in damaged condition.
In case of damaged goods, please contact our support team on hello@designmyslides.com and we will let you know about the next steps.